Our initial consultation is free of charge and may take up to 1 hour.  There is no obligation to commission any work, nor for Two Cats in Time, Inc. to accept the proposed project. 

 

Commissioning Work:

1. Two Cats in Time, Inc. is not obligated to begin work on any item until we receives from you a signed copy of the project contract together with the requested deposit payment and any materials that you are providing. 

2. Signing of said contract plus payment of the deposit will confirm your acceptance of these Terms and Conditions. 

 

Communication: 

Even though it’s often easier and more convenient to discuss/explain details over the phone or video conference, we do ask that you e-mail us the details after the conversation to reiterate the key points so we can have the information handy for reference. If you have photographs or sketches, please attach them to your e-mail as well. 

We will do the same if we contact you with a question to confirm we understand each other.  No work shall commence until all confirmations have been made by e-mail and a contract has been drawn up by Two Cats in Time, Inc. specific to the project and is signed by both parties. 

 

Cost Quotes:

1. Information made available to me at the time of quotation is the sole basis for the creation of the quotations and are subject to change if there are any errors or omissions in this information. 

2. Later changes to your instructions will require extra work and so incur additional charges.  Such additional work (and any other work which you instruct us to carry out other than that specified in this contract) will be charged at a rate of $30 per hour. Changes to your instructions will only be accepted and agreed upon by both parties via e-mail exchange.  Verbal changes to your instructions will not be accepted. 

 

Deadlines:

1. Two Cats in Time, Inc. will strive to meet all deadlines once told about them at the initial consultation and provided you co-operate fully in terms of making decisions quickly and making yourself available for item discussions, answering questions, and any fittings. Later changes to your instructions may affect the agreed upon deadline and must be agreed upon by both parties via e-mail. However, unless it is stated explicitly in this contract, time shall not be of the essence in performance. 

2. If you have to cancel an appointment, scheduling a replacement may be affected by other commitments and will negate any deadline. 

3. Two Cats in Time, Inc. is not liable for any default due to any "act of God" or other events beyond its reasonable control. 

4. Acceptance of urgent work is at the discretion of Two Cats in Time, Inc. and will be charged at a premium rate.

 

Deposit Payment: 

1. Once you choose Two Cats in Time, Inc. for your custom sewing/patterning project, a legally binding contract will be signed and a non-refundable deposit of 50% of the estimated total will be paid and cleared prior to any further work being started. 

2. A copy of all contracts and estimates will be sent out within 7 business days via e-mail. 

 

Appointments: 

1. All appointments must be booked in advance. 

2. Appointments may last up to an hour and a half. 

3. Please e-mail at least 24 hours in advance to cancel appointments; missed or late appointments will incur extra charges at the rate of $15 per late event and $25 per missed event. 

4. We will come to you for appointments.  These may be scheduled as online video appointments depending upon your location.

 

Patterns & Materials:

1. Where you supply patterns or materials, it is your responsibility to ensure that they are appropriate for the intended purpose.  It is recommended that you wash the fabric before using it (subject to fabric choice). Two Cats in Time, Inc. reserves the right to refuse to work with unsuitable materials and strongly urges you to consult with us before making your selection.  See below in the section regarding Material Costs, item #4.

2. Patterns provided by you should correspond to actual measurements, not completed projects.   If you supply the wrong pattern size, extra costs will apply to cover re-drafting the pattern or purchasing the correct sized pattern.  

3. You should buy no less than the quantity of fabric specified for the project.  Inadequate yardage will prejudice our ability to complete the item as specified by the agreed upon project.  We will return any large pieces of excess material to you with your completed project(s). 

4. If you engage Two Cats in Time, Inc to draft custom patterns, all patterns and designs created by the Two Cats in Time, Inc. are the sole right of Two Cats in Time, Inc. unless discussed and contracted otherwise.  Patterns will be delivered via e-mail as compressed digital PDFs print-ready for large-format printing.

   • If the project is for finished garments and includes this pattern drafting service, the cost of printing and shipping the patterns to the Two Cats in Time, Inc. studio will be covered by you.  The printed pattern will be kept by Two Cats in Time, Inc. and a digital copy will be delivered to you unless specified otherwise in the project planning and contract and confirmed by e-mail.

 

Material Costs: 

1. Two Cats in Time, Inc. sewing studio commonly has all required small tools for construction and the fee for use of these small tools is included. In the event that a speciality tool must be acquired, you are responsible for half of the cost of the item. 

2. EVERY MATERIAL AND NOTION USED IN THE CUSTOM PIECE IS PAID FOR SOLELY BY THE CLIENT. Material and Notion costs are not included in the labour fee or any other fee incurred. 

3. Shipping costs are also covered solely by the client. 

4. Materials and Notions must be decided upon prior to the start of the project.  Two Cats in Time, Inc. will help to research and source suppliers but will refrain from ordering materials until approval is received by e-mail. This allows the client to direct the cost of a custom piece and also insures that all materials selected are appropriate to the project. 

5. Delays in any approvals may result in materials becoming no longer available. You may be required to choose less favourable substitute materials or materials at a higher price. 

6. The client will receive copies of all invoices and receipts for every material and notion used in the custom piece project via e-mail. 

 

Cancellation of Order: 

1. If an order has been cancelled within 48 hours of the formal agreement commencing (contract being signed and deposit cleared), the 50% original deposit will be refunded, less a cancellation fee of $30. 

2. After 48 hours of the commencement of the formal agreement (contract has been signed and deposit cleared), the 50% original deposit will be NON-refundable. 

3. Late cancellation of an order (after work on the project has commenced – 5 business days after the formal agreement) will result in the 50% original deposit being NON-refundable AND incur an appropriate fee at the rate $25 an hour for time spent together with charges for any patterns, fabrics, notions, or other items purchased on behalf of the customer, and any stock items used, at cost.  This includes time spent on historical or fabric research.  Cancellations made after the fabric has been cut to customer specifications will incur the full contract price (and we agree that in the event of such a cancellation the full contract price shall be deemed to be the quantum of damages).  All items purchased on behalf of the customer will be returned to the customer on payment of the cancellation fee. 

​

Final Payment and Shipping: 

1. Your custom piece will NOT be released until the final payment is cleared. 

2. After final approval and shipping/pick-up arrangements are made and documented, the final invoice total minus the 50% estimated deposit must be paid in full and must clear prior to item release. 

3. A copy of the final payment record will be sent via e-mail. 

4. We are not responsible for goods that have not been shipped/picked-up after 45 days (calendar) from the date of confirmed completion (via e-mail). Thereafter, the item(s) will be considered abandoned and cannot be collected and will be eligible to be sold by Two Cats in Time, Inc.

5. Shipping rates, insurance, delivery confirmation, tracking, and cost of shipping materials are paid by the client. The amount charged is based solely on the carrier’s current charges. These costs apply to the invoice, documented, paid in full as and cleared prior to shipment of a custom piece. 

6. Two Cats in Time, Inc. requires delivery confirmation, tracking and insurance. 

7. Two Cats in Time, Inc. does not allow for pick-up or self-delivery of projects at this time.  All deliveries will be made by mail. 

 

Returns:

1. Custom made or specially ordered pieces are created especially for, and based on, the exact requirements of each individual client and therefore may not be returned or exchanged. 

2. Two Cats in Time, Inc. must be notified within 3 days of receipt of delivery of any alleged defect or failure on our part to comply with your instructions. If no notification has been made, it shall be deemed that the item(s) received has been made in accordance with the instructions provided, is free from any defect, and that you have accepted it.  Where payment is made upon collection it shall be deemed that the item(s) received has been made in accordance with your instructions, is free from any defect, and that you have accepted it. All other warranties, whether expressed or implied, by statute or otherwise are excluded to the fullest extent permitted by law. 

3. Should any defect be found, or the item considered to be in discord with the contracted instructions, you must first contact Two Cats in Time, Inc. via e-mail.  Detail what is incorrect with the custom piece and we will determine on a case-by-case basis what measures to take.  Once a course of correction has been agreed upon and confirmed via e-mail by both parties, you may be given a return address.  Your return package should include the item, along with any packaging and documents that came with it. Please ship by local post office or carrier; have the item fully insured for the purchase price. Please note that the Two Cats in Time, Inc. cannot be responsible for any shipping charges or insurance fees for refunded items. Ask for a return receipt for confirmation that your shipment has reached us.

4. Once the item is received by the Two Cats in Time, Inc. and we have had an opportunity to review and verify the custom made orders, we will issue make the agreed upon corrections or a refund in the same way payment was made, depending upon what course of action was discussed and agreed upon by both parties. Please allow up to seven business days upon our receipt of the returned item for this process to take place. 

5. In the event of any breach of contract, your remedies shall be limited to damages and the quantum of damages for any breach shall be limited to the price of the item(s) made by Two Cats in Time, Inc. and, if not included in the price, the cost of reasonably equivalent materials (excluding delivery charges).

 

Payment:

Federal and Local tax is applicable to all services rendered and will be added to final invoice.

1. Two Cats in Time, Inc. accepts the following forms of payment: PayPal, e-transfer (Zelle, Venmo), check (must be cleared before the start of the commission).